Frequently Asked Questions
Common questions about Datnes' solutions, services and support. Can't find your answer? Our team is one message away.
What does Datnes Bilişim do?
Datnes Bilişim A.Ş. is an İzmir-based enterprise technology solution partner founded in 2021. It delivers end-to-end services — from design and deployment to operation — in enterprise networking, cyber security, data center, cloud and managed IT services. It is an authorized solution partner of leading brands including Cisco, Palo Alto Networks, Dell, HPE, Fortinet, VMware, Veeam and Microsoft.
Which solutions does Datnes offer?
Datnes offers 8 core solution areas: Enterprise Network Solutions (LAN/WAN/SD-WAN), Enterprise System Solutions, IT/OT Digitalization, Cyber Security, Secure Access (PAM, ZTNA, VPN, MFA, IAM), Infrastructure Cabling & Physical Security, Cloud Solutions, and Backup & Disaster Recovery. Each solution is engineered to the organization's needs by a team of certified engineers.
What services does Datnes provide?
Datnes provides Consulting & Support Services, Project Services, Managed Services & Outsourcing, Cloud Operations Services and Managed Backup Service. Infrastructures are proactively managed with SLA-backed 24/7 NOC/SOC monitoring.
Does Datnes provide 24/7 support?
Yes. Datnes provides uninterrupted monitoring and response with SLA-backed 24/7 NOC (Network Operations Center) and SOC (Security Operations Center) teams. For critical situations, the Urgent Support form on the site routes directly to the sales/support team.
Which industries does Datnes serve?
Datnes offers tailored solutions across many industries, notably manufacturing, energy, public sector, finance (banking/fintech) and healthcare. Solution sets are built considering each industry's regulatory requirements (e.g. KVKK, BDDK, ISO 27001) and operational risks.
What are Datnes' certifications and partnerships?
Datnes operates with ISO 27001 and ISO 9001 certified processes; its engineering team holds top-tier certifications such as Cisco CCIE/CCNP, VMware VCP and Fortinet NSE. It maintains authorized partnerships with Cisco, Palo Alto Networks, Dell Technologies, HPE, Aruba, Fortinet, Huawei, VMware, Veeam and Microsoft.
Does Datnes serve across Turkey?
Yes. Based in İzmir, Datnes provides on-site and remote support to all provinces of Turkey. Projects and managed services are delivered nationwide with a single point of contact.
What does Datnes offer for cyber security?
Datnes offers 24/7 SOC management, XDR endpoint security, Next-Generation Firewall, network segmentation, vulnerability and patch management, penetration testing, and ISO 27001 / KVKK / BDDK compliance consulting. On secure access, it builds Zero Trust architecture with PAM, ZTNA, VPN, MFA and IAM.
Does Datnes provide cloud and backup services?
Yes. As an authorized Microsoft Azure and AWS solution partner, it offers cloud assessment, migration, hybrid architecture, cloud security and FinOps cost optimization. For backup, it delivers RTO/RPO-focused backup and disaster recovery (DR) aligned with the 3-2-1-1 policy using Veeam, Commvault, Acronis and Zerto.
How can I get a quote or support from Datnes?
You can request a tailored price quote by filling out the "Get a Quote" form on the website; the team responds within one business day. You can also call +90 850 255 20 19 or email info@datnes.com. For emergencies, use the Urgent Support button on the site.
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